Return or Exchange Policy
The Clock Shoppe selects only the highest quality items available. If
you are not 100% satisfied with
your purchase, the following procedures must be followed.
No Hassle Exchange Policy: You must notify The Clock Shoppe within 10
days of receiving package
of your intent to return the item. Should you like to exchange an item,
the item in question must arrive back
to us within 30 days of arriving at the customers address to qualify for
exchange. No items will be accepted
back after 30 days for any reason. Items returned for exchange must
include all packing materials in new condition,
no items can be accepted if cartons are written on, labels removed,
defaced, etc. A “Return Authorization
(RA) Number” must be received from our Customer Service Department
(See Below) before any item can be returned.
Faulty Merchandise Policy: In the event that your item was received in
less than perfect or non-working condition,
please notify our Customer Service Department (See Below) for a Return
Authorization (RA) Number. No items will be
accepted back after 30 days for any reason. Items returned for any
reason must include all packing materials in new
condition. No items can be accepted if cartons are written on, labels
removed, defaced, etc
Return For Credit Policy: If a “return for credit” item included free
shipping, shipping charges will be deducted from your credit to cover outgoing shipping
charges. A 15% restocking fee will also apply on return for credit items.
A “Return Authorization (RA) Number” must be received from our
Customer Service Department (See Below)
before any item can be returned.
Back Orders: In the event an item is not available at the time the order
is placed, you will receive notification by
email of its expected availability date. You do not need to take any
action unless you would like to cancel the order.
We will notify you of the status of the item and advise you when it
ships. It is the customer’s responsibility to cancel
orders they no longer want. To cancel an order you must receive a
cancellation number from our Customer
Service Department (See Below).
Manufacturers' warranties are processed by the product manufacturers.
For warranty concerns, questions or
repairs, please contact the manufacturer. We are happy to assist you
with contact information.
Customer Service Information:
The Clock Shoppe
330 West State Street
Sycamore, IL. 60178
Phone: 815-895-6488
Fax: 206-203-2620
Email: info@sycamoreclockshoppe.com
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