Return or Exchange
Policy
The Clock
Shoppe selects only the highest
quality items available. If you are not 100% satisfied with
your purchase, the following procedures must be followed.
No Hassle
Exchange Policy: You must notify The
Clock Shoppe within 10 days of receiving package
of your intent to return the item. Should you like to exchange an item, the
item in question must arrive back
to us within 30 days of arriving at the customers address to qualify for exchange.
No items will be accepted
back after 30 days for any reason. Items returned for exchange must include all
packing materials in new condition,
no items can be accepted if cartons are written on, labels removed, defaced,
etc. A “Return Authorization
(RA) Number” must be received from
our Customer Service Department (See Below) before any item can be returned.
Faulty
Merchandise Policy: In the event that
your item was received in less than perfect or non-working condition,
please notify our Customer Service Department (See Below) for a Return Authorization (RA) Number. No
items will be
accepted back after 30 days for any reason. Items returned for any reason must
include all packing materials in new
condition. No items can be accepted if cartons are written on, labels removed,
defaced, etc
Return For
Credit Policy: If a “return for credit” item included free shipping,
shipping charges will be deducted from
your credit to cover outgoing shipping charges. A 15% restocking fee will also
apply on return for credit items.
A “Return Authorization (RA) Number” must be
received from our Customer Service Department (See Below)
before any item can be returned.
Back Orders: In
the event an item is not available at the time the order is placed, you will receive
notification by
email of its expected availability date. You do not need to take any action
unless you would like to cancel the order.
We will notify you of the status of the item and advise you when it ships. It
is the customer’s responsibility to cancel
orders they no longer want. To cancel an order you must receive a cancellation
number from our Customer
Service Department (See Below)
Manufacturers' warranties are processed by the product
manufacturers. For warranty concerns, questions or
repairs, please contact the manufacturer. We are happy to assist you with
contact information.
Customer
Service Information:
The Clock Shoppe
Phone:
Fax:
Email: info@sycamoreclockshoppe.com